After-hours and weekend calls.
Every potential client gets a live answer, not voicemail.
Intake for personal injury firms
Never lose another case to a missed call.
We answer every call, text, and web form in under a minute, day or night, and follow up until they sign. Done for you.
Hear it handle a call
Personal injury intake demonstration coming soon.
Illustrative demonstration. Any future example will be labeled as a demonstration, not a verified customer result.
Done-for-you intake · $2,500/month
30-day pilot
What we handle
Overflow when your team is busy.
No caller waits on hold or hangs up.
Follow-up until they sign.
Texts and calls that keep the lead warm until your team books the consult.
How it works
We learn your intake.
A short call with your intake lead to map your questions, case types, and handoff rules.
We build and test it.
We set it up on your line and test it with your team on real scenarios before it goes live.
We run it for you.
We monitor every call, send you a daily summary, and keep improving it.
One plan. Fully managed.
$2,500 / month
One signed case pays for it many times over.
Book a 15-minute call- Live answer on every call, text, and web form, 24/7
- Follow-up until the lead signs or says no
- Setup, testing, and ongoing management
- Daily summary of every lead
30-day pilot. If it doesn't catch leads you would have missed, you walk away.
Your intake line is covered 24/7. Our team monitors it and responds to your questions within one business day.
Meet our founder
Malena Guadagnino
Good support starts with listening. Meet Malena, the educator and business owner behind Guad Squad, and hear why listening comes first. We learn your firm’s intake before we build your service.
More about Malena
Malena Guadagnino brings more than 15 years in education and firsthand business ownership experience to Guad Squad. A literacy specialist with a master's degree in education from Nazareth College, she has coached teachers, led professional development, and managed school operations.
She also founded ROC & Soul Fitness in Webster, New York, handling the work that keeps a small business moving: payroll, budgeting, hiring, scheduling, and marketing. She understands how much happens behind the scenes before a customer ever walks through the door.
Guad Squad brings those experiences together: understanding people, making complex work clear, and building practical support for busy teams. Founded by Malena Guadagnino in Rochester, Guad Squad starts with listening. We learn how your firm handles intake, map your questions and handoff rules, and manage the service around your processes, your standards, and your goals.
A personal introduction from Malena. 1 min 13 sec. Captions included. Open video.
Read the introduction excerpt
Hi, I'm Malena Guadagnino, founder of Guad Squad. I'm a teacher, and I believe good support starts with listening. You have to understand what someone needs before you can really help.
A few useful details.
Does it give legal advice?
No. It never gives legal advice. It collects the facts of the case, answers basic questions about your firm, and books the consult with your team.
What if a caller needs a person right away?
It transfers them to your team, or flags them for an immediate callback, with a full summary.
Will it sound like a robot?
It sounds natural and follows your firm's script. You hear and approve it before it goes live.
How does the pilot work?
You get 30 days. If it doesn't catch leads you would have missed, you walk away.
What do you need from us?
About an hour of your intake lead's time to set up. We handle the rest.
Let's look at your intake.
Prefer to send a note? Tell us a little about your firm and we will follow up. You can also email Malena or call 585-200-2444.