Reception
Capture inquiries, route requests, and schedule appointments.
Managed AI employees for service businesses
AI employees built around your business.
We meet with you to understand the work, define the role together, then build and manage your AI employees. Personal discovery, setup, and full 24/7 company support included.
Built around your business 1 min 23 sec
Illustrative demonstration. Names, order details, and performance figures are examples, not verified customer results.
Read the video transcript
What would you hire someone to take off your team's plate? Answering customers? Following up on sales? Chasing overdue invoices? Guad Squad builds and manages AI employees around your business. It starts with a discovery call. We meet with you to understand your business, and the work your team needs help with. Together, we define the role: who does the work today, how it gets done, what needs to improve, and which decisions require a person. Meet your AI employee. A customer asks about an order. It answers from your approved business information, and only that. When something needs judgment, it brings in a team member, with the full context. And it's on every hour of every day. Before it takes on the agreed responsibilities, we test it with your team on real scenarios, and refine it. Then we manage it: monitoring performance, maintaining connections, and adapting it as your business changes. Let's discover where an AI employee could help your business. Request a discovery call with Guad Squad.
Unlimited AI employees · $2,500/month
New employees built one at a time
What would your next hire handle?
Start with the role you need.
Customer service
Answer from approved information and bring in a person when needed.
Sales support
Follow up on estimates and keep customer records current.
Finance admin
Chase invoices and prepare records for your team to review.
Personal discovery. Ongoing management.
First, we learn your business.
Define the job together
Meet with your owner, hiring manager, or operations leader to map the work, responsibilities, and goals.
Build, test, and launch
Connect your tools and test with your team before your employee takes on the agreed work.
Manage and improve
We monitor performance, maintain connections, and provide full 24/7 support for your company.
One subscription. A growing AI team.Unlimited AI employees.
Unlimited AI employees.
Fully managed.
$2,500 / month
Book a discovery call- Personal discovery and role definition
- Setup, integrations, and team testing
- Ongoing management and improvements
- Full 24/7 support for your company
No per-employee fee. New employees are built and launched one at a time. Scope, included usage, and support arrangements are agreed before you commit. Read the details.
Meet our founder
Malena Guadagnino
Good support starts with listening. Meet Malena, the educator and business owner behind Guad Squad, and hear how we learn your business before we build your first AI employee.
More about Malena
Malena Guadagnino brings more than 15 years in education and firsthand business ownership experience to Guad Squad. A literacy specialist with a master's degree in education from Nazareth College, she has coached teachers, led professional development, and managed school operations.
She also founded ROC & Soul Fitness in Webster, New York, handling the work that keeps a small business moving: payroll, budgeting, hiring, scheduling, and marketing. She understands how much happens behind the scenes before a customer ever walks through the door.
Guad Squad brings those experiences together: understanding people, making complex work clear, and building practical support for busy teams. Founded by Malena Guadagnino in Rochester, Guad Squad starts with listening. We learn how your business works, define the roles you need, and build and manage AI employees around your processes, your standards, and your goals.
A personal introduction from Malena. 1 min 13 sec. Captions included. Open video.
Read the video transcript
Hi, I'm Malena Guadagnino, founder of Guad Squad. I'm a teacher, and I believe good support starts with listening. You have to understand what someone needs before you can really help. At Guad Squad, you can hire an AI employee built around your business. Maybe you need a receptionist to handle incoming inquiries, a customer service employee to answer routine questions, or someone to keep up with scheduling and follow-ups. We start by meeting with you and the person who manages the work. We learn how your team operates, where you need help, and which decisions should stay with a person. Together, we define the job, then we build your AI employee, test it with your team, and manage it as your business grows. Your AI employees can work around the clock. Our service includes unlimited AI employees and 24/7 support for your business. We start with the role that matters the most, then we build out your team one employee at a time. If there is a job you wish your team had more help with, let's talk. Visit GuadSquadAI.com.
A few useful details.
What does unlimited AI employees mean?
There is no per-employee fee or fixed cap on agreed roles. We build and launch new employees one at a time while managing those already working for you. Responsibilities, integrations, delivery milestones, included usage, support channels, and escalation procedures are agreed before you commit. Work or usage outside that agreement requires a separate quote and your approval.
What stays with my team?
You set the rules. Each employee gets only the access its role needs, with activity logs and clear handoffs. Your team handles exceptions and decisions that require judgment. Financial decisions and payments stay with authorized people.
How does 24/7 support work?
Full 24/7 support for your company is included: help with your AI employees, troubleshooting, and service questions. We agree on support channels and escalation procedures during onboarding.
Is my business a fit?
A good starting point is recurring work in reception, customer service, sales, or finance administration. We begin with a 15-minute introductory call, followed by deeper discovery with your business leader to define the role, tools, approvals, and measures of success.
Let's define your first AI employee.
Tell us where your team needs help.
Prefer to send a note? Tell us a little about your business and we will follow up. You can also email Malena or call 585-200-2444.